customer supplied artwork
Meet the Customer Supplied Art package—your all-in-one pass from design file to printed T-shirt. No guesswork, no stress. You don’t need a crash course in screen printing, just a team to take your idea from ‘Send file’ to ‘Sweet mercy, these shirts are amazing.'
How IT works

SEND YOUR ART
Already got a finished design? Great, just send it our way!
WE GET IT READY
We’ll mock up your design to print clean, crisp, and exactly how you pictured it.
Approve and print
Review your mock up, give us the thumbs up, and we’ll print and ship within 72 hours.
Print ready files
SEND YOUR ART
Already got a finished design? Great, just send it our way!
Low res Files
WE GET IT READY
We’ll mock up your design to print clean, crisp, and exactly how you pictured it.
Got Your Own Idea?
Approve and print
Review your mock up, give us the thumbs up, and we’ll print and ship within 72 hours.
How it works
LET'S DO THIS!
From file to flawless
Before you hit send, here’s what we need to make your art shine. Send it messy if you need to. We’re artists too, we can clean it up to make sure it’s ready to print for your T-shirts.
Got a high-res or vector file? You’re ahead of the game! These files help us go straight to mock up and print with max quality and minimal tweaks.
Details
- Vector or 300dpi files work best
- File types: .AI, .EPS, .PDF, or high-res .PNG/.TIFF
- Outline all fonts
- Include PMS colors for color accuracy (if you have them)
Got a screenshot or low-res image? No problem—we can recreate it and make it print-ready!
Details
- Once rebuilt, it’s yours to use on anything—tees, hats, stickers, promo gear, etc.
- Pricing based on design complexity
- Low-res = screenshots, web images, pixelated files
- Starts at $50/hour
If you’ve got a napkin sketch, rough concept, or inspo image—this is probably more than a print-ready file. But that’s totally okay. You’re not lost, you’re just Custom Design material.
Details
- Perfect if you’ve got hand-drawn doodles, screenshots, or half-baked ideas
- Our artists will take it from rough to ready
- Custom Design gives you a full creative experience from concept to final shirt
Print ready files
Got a high-res or vector file? You’re ahead of the game! These files help us go straight to mock up and print with max quality and minimal tweaks.
Details
- Vector or 300dpi files work best
- File types: .AI, .EPS, .PDF, or high-res .PNG/.TIFF
- Outline all fonts
- Include PMS colors for color accuracy (if you have them)
Low res Files
Got a screenshot or low-res image? No problem—we can recreate it and make it print-ready!
Details
- Once rebuilt, it’s yours to use on anything—tees, hats, stickers, promo gear, etc.
- Pricing based on design complexity
- Low-res = screenshots, web images, pixelated files
- Starts at $50/hour
Got Your Own Idea?
If you’ve got a napkin sketch, rough concept, or inspo image—this is probably more than a print-ready file. But that’s totally okay. You’re not lost, you’re just Custom Design material.
Details
- Perfect if you’ve got hand-drawn doodles, screenshots, or half-baked ideas
- Our artists will take it from rough to ready
- Custom Design gives you a full creative experience from concept to final shirt
What's included
DESIGN PORTFOLIO
Get inspired by what’s possible when your idea meets our team.
WHAT OUR NEW BFF’S ARE SAYING ABOUT US
Elevate your design
Let’s take your design from “Nice!” to "Whoa, where'd you get that?!"

SPECIALTY INKS
Turn a great design into a neck breaker with our specialty ink upgrades.

APPAREL OPTIONS
Trendy. Stylish. Stacked with color choices. See our lineup of super-soft apparel.

PROMO PRODUCTS
T-shirts are just the start. Your design can live on bottles, hats, bags—you name it, we brand it.
FAQs
Find answers to commonly asked questions about our promotional product customization options, production times, and minimum order quantities.
Maybe! Our art team will review your file to make sure it’s high-resolution and print-ready. If it needs a little love, we’ll handle the cleanup and mock it up on your product.
Yep! Our art team can make edits when prepping your artwork for print. If you'd like to fully revamp your design, we can bring that vision to life too!
Custom illustration, full logo redraws, original design creation, or more complex edits that go beyond basic cleanup.
Absolutely! You pick the design, and we’ll customize it with your text, theme, colors, and vibe. The goal is to make it yours.
100%! Just let us know what kind of event you’re prepping for, and we’ll help design, source, and print everything to match.
Great question! If your design looks a little more vintage or muted than expected, it’s likely due to a few key factors:
- We use super-soft water-based inks, which don’t sit on top of the fabric like traditional plastisol ink. Instead, they dye the fibers of the garment—creating a soft, breathable print that feels like it’s part of the tee.
- Certain shirt colors, especially pigment-dyed or vintage-washed garments, have a high “discharge rating”, meaning they naturally cause the ink to appear more washed out. This is totally normal and part of the charm of water-based printing on these types of tees.
Our Art Team takes discharge ratings into account when mocking up your design to help set accurate expectations before we print. If you're going for a more vibrant look, we've got options! Just reach out to your Project Advisor to explore alternative print methods that’ll help your design pop just the way you want it to.
Click HERE to view our full guide on understanding water-based ink prints
If your design looks a little small on your larger shirts, you're not seeing things!
To keep your order efficient and cost-friendly, we size your artwork to fit the smallest shirt in your order; typically a youth size. That same print size is used across all shirts unless you request otherwise.
If you'd like your adult shirts to feature a larger print, we can absolutely do multiple set-ups! Just keep in mind:
- A single setup covers a minimum of 12 garments.
- A multi-setup (youth and adult sizing) requires a minimum of 36 total garments—with at least 12 per size group.