FAQs
Find answers to commonly asked questions about our promotional product customization options, production times, and minimum order quantities.
These are the best files for us to use to print your awesome design. We will need to review the artwork to make sure that it falls within our printing specifications. If the files do not meet our standards for printing, we could advise you on how to prep the file or set the file up to our print standards which may or may not require an art charge. - Adobe Illustrator (.ai) - Adobe Photoshop (.psd) - Encapsulated Post Scripts (.eps) - Adobe PDF files (.pdf) Other acceptable file types:
These file types are acceptable and might need to be recreated depending on the quality of the image in the file. If the files do not meet our standards for printing, we could advise you on how to prep the file or set the file up to our print standards which may or may not require an art charge. - .png - .jpg - .gif
There’s no need to fear! We’ve created this handy dandy sizing chart to help make sizes a breeze!


Maybe! Our art team will review your file to make sure it’s high-resolution and print-ready. If it needs a little love, we’ll handle the cleanup and mock it up on your product.
Yep! Our art team can make edits when prepping your artwork for print. If you'd like to fully revamp your design, we can bring that vision to life too!
Custom illustration, full logo redraws, original design creation, or more complex edits that go beyond basic cleanup.
Our current hourly design rate is $50/hour. We’ll estimate your project based on the art consult.
Absolutely! You pick the design, and we’ll customize it with your text, theme, colors, and vibe. The goal is to make it yours.
It depends on what you’re changing—but we aim to keep things movin’!
Typical revisions include:
- Simple edits (like swapping tee or ink colors, or tweaking wording)
- Multiple mockups or design versions
- Brand-new artwork from scratch
With so many possibilities, your Project Advisor is your go-to. They’ll keep you updated on turnaround times and anything else you need along the way.
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