We Can't wait to meet YOU
Apply below to join the Sales Team as a Client Onboarding Specialist
Position Reporting:
This position is part of Sunday Cool – Sales Team reporting to the Sales Team Lead.
Work Schedule:
Monday – Friday: 8:30am – 5:00pm [40 hours/week].
Overtime may be required based on workload and production demands. This position will be likely to have overtime or weekend work during the peak of busy season, running May-July.
Compensation:
Starting hourly rate of $16/ hour; compensation based on experience, skills, and qualifications.
About the Role:
The Onboarding Specialist is the first real conversation a new prospect has with Sunday Cool. This seat picks up every new lead — Free Stuff surveys, conference contacts, poster scans, website inquiries, and purchased prospect lists — gets them on the phone fast, learns their ministry and their calendar, and hands a warm, well-documented relationship to a Project Advisor when the client is ready to quote.
What You'll Do
- Speed to lead. Own the first touch on every new lead. Phone first, text and email second, within one business day. A lead that waits is a lead that goes somewhere else.
- Discovery. Run a real conversation, not a script: who they are, what their ministry does, how big it is, what is on the calendar for the next twelve months, and what they have ordered before and from whom. Capture it in Salesforce so nobody has to ask twice.
- Nurture with generosity. Use samples, tiny tees, Wow Boxes, and seasonal gifts as the excuse to call again. Decide what each prospect gets and when, and follow every gift with a conversation.
- Opportunity posting. Turn every event mentioned into a posted opportunity with a name, date, estimated quantity, and the right Project Advisor on it. This is how the pipeline fills before anyone asks for a quote.
- The handoff. When a prospect is ready to quote, introduce the Project Advisor personally — a three-way call or a warm email with the full discovery notes — and stay available until the first order ships. The client should never feel passed along.
- Campaign follow-through. Be the person who works the leads Marketing generates: poster scans, brochure responses, conference lists, Woothoop+ engagement. Report back what converted and what did not so the next campaign is better.
- Aged-lead recovery. Work the backlog of surveys and leads that never got a call. Qualify them, re-engage the good ones, and close out the dead ones so the database tells the truth.
- Lead data integrity. Keep lead source, buying matrix, ministry type, and contact details clean and complete on every record this seat touches.
What You'll Bring
- 1–3 years of experience in customer service, sales support, or an administrative role
- Highly organized and a strong multi-tasker, comfortable juggling several communication channels at once
- Excellent written and oral communication skills; friendly and personable, especially over live chat
- Experience with a CRM system (e.g., Salesforce) preferred
- Comfortable with a high volume of leads, inquiries, and repetitive process steps
- Detail-oriented and able to track fulfillment/inventory accurately
- Intermediate/advanced knowledge of Microsoft Suite or Google alternatives; comfortable in a Mac environment
- An understanding of the inner workings of the local church is advantageous
- Screen printing knowledge a plus
- Being outgoing and a natural conversationalist is a HUGE advantage
Physical Requirements:
This position requires the employee to sit for extended periods of timeand work both independently and in a team environment.
the sunday cool standard
This section provides a deeper understanding of our company's vision and mission, emphasizing our commitment to serving the ministry market and delivering a remarkable experience to all our clients.
During the first 90 days we will be equipping you with the necessary resources and training you specifically for the above position. Sunday Cool has a 90-day probationary period for all new employees, which includes a 30, 60 & 90-day feedback meeting with your direct leadership team to gain helpful insight, glean new perspectives, discuss positive performance, and address any areas needing improvement. Before the conclusion of your probationary period, you will be tested on the Art Department-provided handbook, policies and procedures, as well as products to qualify you. All staff artists are required to pass with a 95% or above to qualify as an employee of Sunday Cool. Sunday Cool, LLC reserves the right to terminate the employment of any employee at any time without notice and without payment in lieu of notice, subject to the laws of the State of Florida.
We pay biweekly (Every other week) on Fridays. Pay is based on eighty standard hours per pay period and Sunday Cool has 26 pay periods/year.
Sunday Cool is a drug-free workplace. The company reserves the right to conduct drug testing on all employees. In the event of a workplace accident the impacted employee will be required to be tested for drugs.
The elements of your employment are outlined above, plus others related to Benefits, PTO, Sexual Harassment, and FMLA can be found in the Sunday Cool handbook. All employees will be required to sign an acknowledgment that they have read and understand the company’s policies.
Our company's VISION is to Serve Those Who Serve. The primary market we serve is the ministry market, consisting of churches and camps from across the country. Since our launch in the Fall of 2016, as a company, we have worked with over 9,000 different organizations. We have clients in EVERY state across the country.
We fulfill the vision of serving those that serve by committing to a corporate MISSION of Providing a REMARKABLE apparel buying experience for those we serve. Being remarkable is simply doing things in such a way, that our clients are compelled to “remark” on their experience. It requires every employee in our Sunday Cool family to strive to always deliver in a remarkable way.
The CORE values that guide us a company are:
Christ defines our perspective. There is no better example in how we should treat one another.
Operate with innovation and efficiency. Always look for a better way.
Respect others in all things. Even if we disagree, we will strive to respect one another.
Exceed the request. Go the extra mile every chance we get.
In order to provide a REMARKABLE client experience, we must start by creating a REMARKABLE experience for our Sunday Cool family. The goal of our owner is to give everyone an opportunity to grow personally and professionally as we strive for being REMARKABLE in all that we do.
Sunday Cool holds each employee to a high standard of performance, attitude, and teamwork. The expectations of a Sunday Cool employee are clearly outlined below. These expectations will be evaluated throughout your probationary period.
Performance
- Job knowledge and proficiency
- Ability to complete workload & deadlines
- Continuous Improvement
Attendance & punctuality
- Positive & professional attitude
- Decision Making
- Communication & listening skills
- Takes Initiative
Teamwork
- Ability to work well with others
- Focuses on TEAM vs personal gain
- Lends a hand and encouragement to others
Sunday Cool Is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
%201.avif)